Returns and Replacements
We at Gutslit strive to give you a quality product of your choice.
However if you are not happy with the order that you have received for any reason, you can mail us at firstname.lastname@example.org
Gutslit's Exchange Policy for T-shirts:
If you are unhappy with the product that you have received or need a size change, you can request a return for it by emailing us on email@example.com
Once the returned item(s) are received back, they will be checked and the necessary steps will be taken regarding replacement or refunds.
Items will have to be unused and returned within 15 days of delivery.
Checks done for Returned products:
We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.
How long will the return process take?
Once you request a return, we will arrange for the product to be picked up from your address. You will need to keep the product(s) packed and ready for pick-up. This process will take 7-10 working days from the date of raising the return request.
Prepaid orders have the option of receiving refunds back to the same Bank Account, Card or Wallet from which the original payment was made. Requests for bank transfers can only be made for up to 7 days from when the return is delivered.
Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.
What products cannot be returned/exchanged ?
Face Masks, DTG T-shirts, Posters and Fridge Magnets are Print-on-demand products. These are manufactured on-demand and made especially for you once you place an order, and hence, we cannot accept Returns or Exchanges for these products.
In case of any sort of manufacturing defect, you can mail us at firstname.lastname@example.org and we'll help you out.
We do not accept Returns or Exchanges for face masks in the interest of hygiene.
If you have received any wrong/damaged product, please email at email@example.com and we will try to help you out.
Is there any limit on the number of times the same product can be returned.
Yes, the same product can not be returned more than 2 times.
We reserve the right to refuse a return in case of any abuse of the Returns process.
If you have any further questions about the return/exchange policy then please contact us at firstname.lastname@example.org